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Resolution of Conflict and Wellbeing

“Begin with the End in Mind”
7 Habits of Highly Effective People, Stephen Covey

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Workshop Session Plan
Key Learning Outcomes

Workshop Focus:
This workshop explores: the roots of conflict in respect of different levels and contexts, personality types and working styles, diversity, how to approach conflict, values, conflict resolution and wellbeing.
Full day workshop
Target Audience:
Staff and management
Expected Outcomes:
Improved understanding of conflict, embracing diversity, the resolution of conflict and how it links to wellbeing.


This workshop is titled Resolution of Conflict for Wellbeing as it focuses on both issues and activities around conflict and enhancing wellbeing at work. Conflict is a normal part of working in groups, communities and business teams. This workshop is unique in its combination of conflict and wellbeing and it introduces new ways of seeing conflict.  Importantly the workshop helps people to understand how we can change the way we think to catalyse different outcomes.  It is a fascinating subject and good to know we are never victims, we always have choices.  We have the tools to create positive, empowering and effective workplaces.

Issues of wellbeing are an important focus as lack of wellbeing affects performance, staff retention and workplace collaboration and harmony. The Australian Psychological Society 2012 research reported the following:

• In 2013, Australians reported significantly lower levels of wellbeing compared with findings in 2012 and 2011.
• Older Australians (66-75 years old) continued to report much higher levels of wellbeing compared with younger Australians (particularly the 18-25 year age group).
• Similar to previous years, there were no differences between males and females on levels of wellbeing.

The key question is how we deal with conflict to ensure that it doesn’t escalate into workplace bullying and then transform it into wellbeing?

It is essential that management and employees learn basic skills in understanding the nature of conflict, conflict resolution, communication, truthfulness, balance, laughter, clowning as positive psychology and positively empower people to deal effectively with problems as they arise.  After all, we are all responsible for healthy and happy workplaces.

The workshop design is based on empowering: critical thinking, collaborative activities, mind mapping and approaches to solving problems and exploring proactive ways to resolve conflicts. The focus on wellbeing is essential as an individual’s sense of happiness and self-understanding has an impact on how they deal with conflict and indeed the promotion of wellbeing at work.

The workshop is available as a half day and full day workshop.  The half days is for a brush stroke over the range of aspects of conflict, conflict resolution, wellbeing and creating positive workplaces.  However, if you require more depth and experiential activities then a full day workshop is recommended.  For optimum results approximately 20-30 participants is recommended.

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Workshop Session Plan



a. The Roots of Conflict

i. What is conflict
ii. Roots of conflict
iii. Perception of conflict
iv. Escalation of conflict
v. Conflict v bullying
vi. Workplace conflict (OH&S)

b. Personality and working style

c. Approaching conflict


a. Conflict Resolution

i.    Conflict mapping
ii.   Nonviolent communications
iii.  Personal inquiry (questioning negative thoughts)
iv.  The victim triangle
v.   Mediation process


a. What is wellbeing?

b. Mind body and spirit

c. What are toxic thoughts/behaviours?

d. What is physically toxic?

e. Why a healthy mind, body and spirit

i.    Relaxation methods
ii.   A positive mind is a beautiful mind
iii.  The law of attraction
iv.  Seeking wisdom

f. Laughter and the power of play as positive psychology


Brainstorming session.

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Key Learning Outcomes

  • To understand the nature and roots of conflict
  • To understand how perception colours conflict
  • To understand how conflict can escalate
  • To determine the difference between conflict and bullying
  • To understand key issues of workplace conflict
  • To understand aspects of Occupational Health and Safety pertaining to workplace bullying
  • To understand the nature of bullying and how to deal with it
  • To become aware of personality and working styles in conflict
  • To develop an understanding and skills in conflict resolution
  • To develop an understanding and skills in non-violent communication
  • To develop awareness of inquiring into negative thoughts and transformation
  • To learn skills in listening, reflecting and resolving conflict in a victim triangle
  • To develop understanding and basic skills in workplace mediation
  • To understand the importance of wellbeing
  • To understand the destructive nature of negative thinking
  • To understand the importance of positive thinking
  • To understand the importance of a healthy lifestyle
  • To learn relaxation methods
  • To understand the wisdom that emerges from conflict
  • To experience humour, clowning and having fun for wellbeing
  • To explore and develop ideas on how to create positive workplaces