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REAL HOPES for Conflict Resolution

“Begin with the End in Mind”

7 Habits of Highly Effective People, Stephen Covey

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Workshop Session Plan
Key Learning Outcomes

Workshop Focus:
Workshop covers the types of conflict, how conflict can occur through blindspots and how people see differently, communication, resistance, impacts, mediation and role plays.
Half day workshop
Target Audience:
Staff and management
Expected Outcomes:
Improved staff relations, self-esteem and conflict prevention


This half day workshop explores conflict, the REAL HOPE values model, blind spots, how we perceive, emotional responses, the barriers to resolution, the power of words and the facets of conflict resolution.  The workshop concludes with a role play to practice what has been learned.

The workshop provides a good overview of conflict, the factors that influence conflict, impacts and how to de-escalate it to improve harmony in the workplace.

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Workshop Session Plan

  • Introduction
  • REAL HOPE model
    Brainstorming: What is conflict
  • Iceberg
  • Conflict positive and negative
    Blind spot test
  • Perceptions – how we see differently
  • Diversity
  • Emotions
  • Communication
  • Acceptance or Resistance
  • The power of words
  • Releasing emotions
  • Problem solving
  • Solving your own problem: Inquiry
  • Mediation process
  • Group Problem Solving
  • Assertive I Statements
  • Conflict Resolution: Role Play

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Key Learning Outcomes

  • Participants to explore the REAL HOPES values model
  • Participants explore what conflict means and the difference with abuse
  • Participants explore positive and negative conflict
  • Participants understand how the mind can play tricks on perception
  • Participants become aware of the importance of diversity as distinct from sameness
  • Participants learn about how negativity can affect us physically
  • Participants learn communication skills in speaking and listening
  • Participants understand how we can block or allow solutions, hence exploring how negativity and positivity facilitate outcomes
  • Participants learn about how we change the shape of others through our attitudes
  • Participants learn the importance of release as distinct from suppression
  • Participants understand the nature of conflict resolution, its purpose
  • Participants explore techniques in questioning negative thoughts
  • Participants overview problem solving and how that pertains to conflict resolution
  • Participants explore mediation – meeting in the middle
  • Participants explore I-Statements in order to own communication
  • Participants undertake a conflict resolution role play.  Explore how to resolve conflict